Returns & Shipping
How to return a product
#1 PLEASE DOWNLOAD, PRINT & COMPLETE THIS FORM. (Click Here to Download)
#2 PLACE IN THE BOX WITH YOUR RETURNED ITEM (S)".
Send all returns to:
Channel Islands Surfboards
1160 Mark Ave.
Carpinteria, CA 93013
You have 30 days from the receipt of shipment to return any item, provided the merchandise is tagged, unworn, and in the original package.
For questions contact us at:
info@cisurfboards.com
or call 1-877-787-3124
Hours: Monday - Friday, 8:30AM - 5PM PST
Shipping Info
| Value of Order | USA Standard Ground Shipping |
| Up To $100.00 | $8.00 |
| $100.01 + | Free (excluding surfboards, travel bags, Hawaii, and Alaska) |
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SURFBOARDS |
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| Single board up to 5' 11" or 20 1/8" wide | $65.00 Continental US, $140.00 Hawaii |
| Single board up to 5' 11" or 20 1/8 with glass on fins | $150.00 Continental US, $220.00 Hawaii |
| Single board 6' 0" to 7'10 | $150.00 Continental US, $220.00 Hawaii |
| Single board over 6'0" with glass on fins | $200.00 Continental US, $280.00 Hawaii |
| Longboards and Stand Up SUPs 8'0 and over | $425.00 Continental US, $425.00 Hawaii |
In addition to the ground rates the following flat rate applies for expedited shipping:
Expedited Rates (Excluding Surfboards):
2-day Shipping Rate to Continental US: Flat Rate of $19.99
Overnight Shipping Rate to Continental US: Flat Rate of $28.99
Expedited Rates Surfboards (Up To 6' 0" W/O Fins):
2-day Shipping Rate to Continental US: Flat Rate of $150
Overnight Shipping Rate to Continental US: Flat Rate of $175
2-day Shipping Rate to Hawaii: Flat Rate of $290
Overnight Shipping Rate to Hawaii: Flat Rate of $325
Expedited Rates Surfboards (Up To 6' 0" W/Glass-On Fins or 6'1 to 7'10"):
2-day Shipping Rate to Continental US: Flat Rate of $300
Overnight Shipping Rate to Continental US: Flat Rate of $350.00
2-day Shipping Rate to Hawaii: $405.00
Overnight Shipping Rate to Hawaii: Flat Rate of $430.00
NOTE: Please call for any rates you do not see or have questions on.
When will my order ship?
Orders typically ship within 48 hours once the order has been placed. Orders ship Monday through Friday excluding Holidays. Saturday delivery can be requested for an additional charge. You will receive a shipping confirmation email once the order has shipped from the warehouse.
Expedited shipments must be received by no later than noon eastern standard time for overnight (next business day) and second day shipping (two-business days).
Note: We are unable to offer and expedited rate for boards over 7'10" at this time.
Do you ship to my country?
We are currently only shipping online orders to locations inside the continental US and HI islands.
Do surfboards get damage in shipping?
While shipping damage is extremely rare we recommend opening your surfboard and checking for any damages while the driver is there. All surfboards ship signature required. Please report any shipping damage within 24 hours of receiving your surfboard. Each situation is unique and we handle each one that way to make sure you are stoked with the outcome.
