Job Title: Consumer Sales Associate

Location: Carpinteria, CA

Job Category: Customer Service/Sales

Job Type: Year Round

Channel Islands Surfboards is a fun, fast-paced environment whose employees use their involvement in surfing and its culture to provide the highest levels of service and knowledge.

The Consumer Sales Associate is responsible for providing the ultimate in customer service and managing relationships with surfers of all skill levels.

Job Summary

The Consumer Sales Associate supports the daily operations of the company’s online store, ensuring products are delivered accurately and quickly to the customers, sales goals are consistently met, and customer inquiries are handled promptly.

The ideal candidate is enthusiastic about online retail, detail oriented, focused on delivering excellent customer service and of course surfboard knowledge is a plus!

Key responsibilities

• Support daily operations of Ecommerce orders, including processing orders, product updates, and creating sales orders to be sent down to our warehouse.

• Assist customers via email, phone, and Livechat to get them dialed with the best products and ensure a positive online shopping experience.

• Stay informed on newest models and accessories to better assist customers.

• Assist customers with board recommendations based off their weight and skill level.

• Cross train in all areas of customer and dealer service.

Requirements: 

• Surfboard knowledge a must, preferably with CI boards. 

• Excellent communication/customer service skills both by phone and email. 

• Team player with high standard for quality of work and a “can do” attitude.

• High level of organizational skills and attention to detail. 

• Ability to multitask and effectively prioritize workload. 

• College degree and/or 2 years related experience. 

• Proficient computer skills (Excel, Word, Outlook) required.

• Shopify experience is a plus.

• In person. Full time.  Monday to Friday

Apply via email to info@cisurfboards.com

SUBJECT: Consumer Sales Associate

Please include cover letter and resume.

Job Title: Key Holder
Location: Carpinteria, CA
Job Category: Retail
Job Type: Year Round

About Channel Islands Surfboards:

Channel Islands Surfboards is a fun, fast-paced environment where employees use their involvement in surfing and its culture to provide the highest level of service and knowledge.

The Breakdown:

The Key Holder is a vital Channel Islands Surfboards team member, responsible for assisting the Store Manager in all aspects of store operations. The Key Holder will open and close the store according to company procedures, including cash handling, security checks and alarm systems, maintain a clean, organized, and visually appealing store environment as well as assist with merchandise displays, visual merchandising, and inventory management.

What You Get To Do:

• Provide top tier customer service on the sales floor

• Work as a team to meet sales goals

• Inventory management across multiple categories

• Merchandise product to promote sell through

• Work with likeminded Individuals to assist in the overall success of the business

What You’ll Bring to the Team:

• A passion for retail and the beach/surf culture

• Team player with high standard for quality of work and a “can do” attitude combined with a high sense of urgency

• High level of organizational skills and attention to detail

• Ability to effectively prioritize workload

• Great people skills

• Ability to take orders and carry out tasks in a diligent manner

Submit your resume toinfo@cisurfboards.com